United States Army Veteran and University at Buffalo MSW graduate drives
efforts to care for Western New York children, youth, and families
Buffalo, NY – Gateway Longview recently announced the promotion of Ebony Miller to Director of Health Homes. Miller was hired in 2011 as a Residential Counselor and has held various positions throughout the Agency’s departments of Residential Treatment Services, Community-Based Services and Behavioral Health Services.
Gateway Longview’s Health Homes operates under the focus of Behavioral Health Services. The objective of the program is to ensure that those enrolled in Medicaid, and who struggle with one or more chronic, qualifying conditions, receive services to remain healthy. Qualifying conditions may include mental health or complex trauma disorders, serious emotional disturbances, alcohol and substance abuse disorders, and metabolic or cardiovascular diseases, amongst others. Ultimately, the overall goal of Health Homes is to intervene early and consistently, working with patients and their families to establish reliable, appropriate support services so that higher levels of care, including costly hospital emergency room visits, are avoided.
Health Homes is a state-wide initiative that was established by the New York State Department of Health in 2016. Agencies across New York State are contracted with lead Health Homes to provide Care Management Services. Currently, Gateway Longview holds contracts with Oishei Healthy Kids, based in Buffalo, and Children’s Health Home of Upstate New York (CHUNNY), based in Rochester.
“Ebony is a committed, charismatic leader who has spent several years immersed in multiple program areas throughout Gateway Longview,” said Kristy D’Angelo, Vice President of Behavioral Health Services. “She has a unique understanding of clients and families enrolled in services, and excels at building robust teams to ensure strong outcomes for those in care. Her energy, compassion, and endless drive to empower others is appreciated by her staff and all who work with her.”
As director, Miller will oversee a current staff of five Health Home Care Managers who help to coordinate service appointments, support appropriate medication management, secure housing, and access reliable transportation for families in the care. Additionally, she will provide continuous reporting on state-mandated program outcomes, and ensure continued growth that is on-par with the established objectives. It is anticipated that the program will add two care management positions within the next twelve months.
Miller received a Bachelor of Science degree in Criminal Justice from Buffalo State College. She also holds a Master of Science in Multi-Disciplinary Studies from Buffalo State College, as well as a Master of Social Work from the University at Buffalo. She is a United States Army Veteran, serving as a Human Resources Clerk, a Postal Clerk and as part of the Military Police from 2003-2011. She currently resides in Amherst with her family.